How to File Complaints against the Metropolitan Police a collaboration with OpenPolice USA

We recommend you start by preparing a transparent misconduct report on Then use the information below to submit a formal complaint to the Independent Office for Police Conduct.

Independent Office for Police Conduct

This is the agency that collects complaints against the Metropolitan Police. It's where we recommend that users file their formal complaints.

0300 020 0096

This agency investigates complaints emailed with their official form. When you send that PDF form, also attach your PDF, which we will send to you.

You can submit your complaint through this agency's online complaint form. Include the public link to your complaint. And if possible, attach your PDF, which we will send you.

If you submit your complaint on paper, we recommend that you staple a copy of your full complaint together with the department form.

Complaint process information:

  • Only complaints submitted on station forms will be investigated.
  • Complaints submitted by phone will be investigated.
  • Complaints submitted by postal mail will be investigated. Send using Royal Mail Signed For® 1st Class.

MOPAC Police Complaint Reviews Team

21st Floor West, Empress State Building, Empress Approach, Lillie Road, London, lo SW6 1TR
020 7230 1212

Web Presence


Complaints Accessibility

Score: 80/100

Grade: B-

Has online-submittable complaint form (not just a PDF)
Has complaint information on unique web page (not just on PDF)
Complaint information link visible on police department homepage
Has complaint form PDF on website
Investigates complaints sent via email
Official department form not required for investigation
Anonymous complaints investigated
Has unique department website
Has a Facebook page (with public comments on)
Has a Twitter account
Has a YouTube channel
Investigates complaints sent via phone
Investigates complaints sent via postal mail
Requires complaints to be filed in person
Requires notary or in-person signature (for one or more types of complaint)

Department info updated 2/13/21
More about how we rate departments.

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